Website Support

Malware Removal

Malware Removal

$249

(one time payment, per website)

definition

What is a malware removal?

Malware is always a worry when it comes to any website. Due to the popularity of WordPress, it has become a large target for hackers. Malware is a broad term for any malicious activity whether it be in software, physical devices, or websites.

Malware can range from functional changes (website redirection), content changes, or tiny little issues that can barely be noticed. We will safely remove all malicious code in your website files and database to get your website back on track.

What are the

inclusions?

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COMPLETE WEBSITE SCAN

Malware is usually inserted as malicious code into your website files. Our scan will identify any infected files.

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We will run the scan over your website files to identify any malicious code and remove it from your website.

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Database Audit & Clean

Malicious scripts and code could be inserted into your database where your website content and data is stored.
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We will audit your website database to clean up any malicious scripts that may have been inserted into it.

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File Audit & Clean

We’ll find all malicious or infected files in your website and safely remove the malicious code.

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When we scan your files, we identify anything malicious that may be lurking amongst your code. We use a number of techniques to safely and correctly remove the infection making sure your files are clean.

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Security Report

You will receive a report listing the malicious files and what has been implemented to ensure its security.
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The report will include an itemised list detailing what was actioned within your website to remove the malware and further secure your site.

Frequently Asked

questions

We’ve listed the common questions we get asked about this service below. Please take the time to read them. If you still have some questions that aren’t answered below, please contact us and we’ll be happy to help!

What's the turnaround time?

We strive to complete all requests within 1 business days. However, during busy periods, this time may vary.

How will I know if my site is clean?

We work diligently on your website until it is clean. We will provide you with details of everything that was implemented within your website and server to clean your site and provide proof that your site is clean.

What details do you need from me?

To complete the Malware Removal we will need access to your WordPress admin dashboard as well as your hosting account.

Once you purchase this service, you will be redirected to a form where you can fill this information out. 

If you need assistance with providing these details, please feel free to ask us!