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Services

WordPress Care Plans

Subscribe to one of our packages below that best suits your website and allow us to keep your WordPress website up to date, secure, and running smoothly all year long.

On-going Support

Our Care plans

24/7

Unlimited Content Edits

Basic

$69/month

This care plan is for the sites that do not need regular technical support and content edits. It is perfect for small sites that only get updated once or twice a month.

Read Inclusions
  • WordPress Core File Updates
  • Theme Updates
  • Plugin Updates
  • Daily Backups
  • Daily Security Scans
  • Malware Clean Up
  • Maintenance Dashboard

Premium

$199/month

This care plan is perfect for any size site that needs constant content edits. This would suit bloggers, online stores and content heavy websites.

Read Inclusions
  • WordPress Core File Updates
  • Theme Updates
  • Plugin Updates
  • Daily Backups
  • Daily Security Scans
  • Malware Clean Up
  • 24/7 Team of WordPress Experts
  • Unlimited Content Updates

Inclusions

What’s included

Daily Updates

Your WordPress theme, plugins, and core files will be updated safely and efficiently to keep your site secure.

Learn More

Our experts will audit your plugins to ensure they are being used to the best of their ability and remove any deactivated plugins.

Malware Clean Up

When malware is detected on a site, our experts will be there immediately to clean it up.

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Malware will be extremely rare when powerful security is implemented into your site. However, sometimes it can still get in through various ways. If this does occur, our experts will be there to clean it up immediately and correctly!

Secure Backups

Secure backups of your website files and database will be saved daily to a secure cloud-based system.

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Our experts will perform daily backups of your site and keep a history of the last 30 days of backups. If at any point your site needs rolling back for any reason, we’ve got you covered.

Maintenance Dashboard

Our experts will install our custom maintenance dashboard within the admin panel where you can track everything being done behind the scenes

Learn More

Our user-friendly, custom maintenance dashboard plugin gives you the details of everything being done behind the scenes to keep the site performing at its best.

You can see the details for:
– Daily Backup Reports
– Full oversight on security monitoring
and more!

Security Monitoring

Our experts will regularly monitor the security of your WordPress site and fix any vulnerabilities that may arise.

Learn More

We’ll make sure your website is always safe and secure with daily scans and many other proactive measures including:

  • Daily automatic scans
  • Deep malware detection
  • Rapid malware cleanup
  • Powerful Firewall
  • Attack Prevention
  • WordPress Hardening

Unlimited Content Edits

Our Premium care plan members will have access to unlimited content edits with our 24/7 expert team on standby.

Learn More

A content edit is anything that takes 30 minutes or less to resolve and can generally be handled within the admin panel of your WordPress site.

For example: Adding or editing content like blog posts, WooCommerce products, pages, editing menus and widgets, installing and activating plugins, and much more.

The Process

How it works

STEP

01

Complete Website Details

Once you have signed up to one of our Care Plans you will then need to fill out your website details as best as you can via the ‘My Websites‘ page in your dashboard if not already complete. Our experts will need this information for setting up your new Care Plan!

If you’re unsure of any of the information we ask for, please don’t hestitate to contact our support team here. We will be very happy to help!

STEP

02

Track Set Up Progress

A ticket will be added to your dashboard on the ‘My Tickets‘ page for the set up of your new care plan where you can track the progress.

To get your on-going care plan underway, our experts will need to implement our premium backup, security and monitoring plugin on your website. This process can take up to 5 business days to complete (this time may vary depending on level of demand, however it’s usually a lot quicker!).

You will be notified via email of any updates made to the ticket and when the set up process is complete.

STEP

03

Premium Care Plan Only

Premium Care Plan Only

Submit Content Edit Request

Included in your premium care plan are unlimited content edits that will be received and implemented 24/7!

To submit a content edit request to our team, simply select the ‘Submit Content Edit’ button within the navigation at the top of each page.

You will then be redirected to a form where you can submit your request along with any supporting documents. We do ask you to submit ONE edit per submission so our team can assign your requests accordingly (you can submit as many individual requests as you like!)

A content edit is anything that can be applied within your Admin Dashboard and takes up to 30 minutes to implement. If you’re unsure if your request applies to the above, don’t hestitate to ask us here or visit our FAQs here.

STEP

04

Sit Back & Relax

Once our experts have completed the set up of your new care plan you can relax knowing your website is in great hands allowing you to focus on what you do best!

Faqs

Frequently Asked Questions

What does unlimited content edits actually mean?

We aren’t lying when we say unlimited content edits! You can send in as many requests as you’d like. A content edit is anything that takes 30 minutes or less to resolve and can generally be handled within the admin panel of your WordPress website.

We’re able to offer unlimited content edits because we have a team of experts dedicated to doing only this.

What types of tasks are NOT included in the Unlimited Content Edits plan?

Here are some requests that the Unlimited Content Edits Plan does not include:

  • Graphic design changes (Things like creating graphics or editing images beyond simple resizing/cropping)
  • SEO and Analytics strategy, review, or consulting
  • Writing or providing copy for posts, pages, products, etc. (Including Cookie Permissions and Privacy Policies)
  • Build-outs and plugin/theme development, including the build-out of new major functionality on an existing site (i.e. setting up an online store, rebuilding existing content through a different page builder, or custom-coding a new plugin to provide new functionality)
  • Host-related optimization
  • Interacting with third-party vendors, including the host, email provider, a plugin/theme’s support team, etc.
  • Purchasing plugins, license keys, or extensions

Just remember, it never hurts to ask. Feel free to ask us, we’ll help point you in the right direction!

What if I have an emergency? Do you provide emergency support?

Our content edits team is available at all times to implement your tasks and admin panel changes however, we are not an emergency support service. Requests are handled on a first-come, first-serve basis.

How do you handle WordPress core updates?

WordPress releases core updates in various stages and we assess what needs to be updated and when.

If it is a major update, we will wait 10-14 days until the WordPress development team has worked out all the bugs to help ensure it won’t have a negative impact on your website. 

Do you install any plugins on our website?

Yes, we install our Maintenance Dashboard plugin on each site.

The Maintenance Dashboard is visible in the site Admin Panel and gives complete visibility on the updates, backups and security scans we provide.

How do I cancel my Care Plan Subscription?

You can cancel your subscription at any time by contacting us via one of the following methods:

Email

Emailing us at [email protected] and include the following information:

  • The website URL for the website you no longer want to keep on a Care Plan.
  • The name of the Care Plan you would like to cancel (eg. Basic Care Plan, Premium Care Plan, etc.).
  • A brief description outlining why you would like to cancel or if there are any concerns you have with the cancellation.
  • Setting the email description to “Care Plan Cancellation” will help us prioritise your request.

Technical Support Form

You can contact us via the technical support form here where you should be sure to fill the form out as follows:

  • Select the “Cancel a Care Plan” option from the “Type of Support” dropdown.
  • Enter the website URL in the “Website URL” field for the website you no longer want to keep on a Care Plan.
  • Leave a brief description outlining why you would like to cancel or if there are any concerns you have with the cancellation.

You will receive an email confirmation once your Care Plan subscription has been canceled.

Please note: To avoid additional fees, we strongly recommend canceling with a minimum of a week remaining prior to your next payment cycle starting.

You can find the full terms of cancellation in our terms and conditions here, under “Subscription Cancellation”.

What types of tasks are included in the Unlimited Content Edits plan?

Our Unlimited Content Edits Plan covers anything that takes 30 minutes or less to resolve and that can generally be handled within the admin panel of your WordPress site.

For example: Adding or editing content like blog posts, WooCommerce products, pages, etc., editing menus and widgets, installing and activating plugins, and much more.

Here’s a more detailed list of the most common things our expert team does.

Content Edits:

  • Publishing blog posts and new pages from provided Word or Text documents
  • Adding/Removing/Editing text on posts, pages, products, etc.
  • Uploading provided JPG and PNG images and adding to pages
  • Cropping/Resizing images within the WP Dashboard
  • Adding provided Yoast keywords, titles, snippets, etc
  • Adding/Removing/Editing menu items
  • Configuring popups, notification bars, and slide-in features based on provided text, images, and examples
  • Create image galleries
  • Edit page slugs
  • Adding/Removing/Editing users
  • Upload PDFs
  • Adjust widgets

Settings Adjustments:

  • Updating theme options
  • Adding redirects
  • Add/Remove/Edit form fields
  • Edit templates made from visual editors (such as Beaver Builder, Elementor, and Divi Builder)
  • Installing simple plugins from the WordPress repository (i.e. “Duplicate Post” or “WordPress Zero Spam”)

We can also take care of the following requests, but they may take a bit longer than our usual turnaround time:

  • Custom CSS / JS
  • Performing search and replaces
  • Adding code snippets through WP hooks
  • Installing more complex plugins (i.e. a caching plugin or free WooCommerce add-on)
  • Performance / Page-speed related adjustments based on GT Metrix reports
  • Minor troubleshooting involving plugin and theme compatibility
  • Installing tracking codes (i.e. Google Analytics)
  • Testing contact forms and checkout workflows

Not sure your edit qualifies? No worries, feel free to ask us!

What are your operating hours and turnaround time?

Our content edits team is on call 24 hours a day, 7 days and week, 365 days a year. We aim to complete all tasks within 8 hours.

Our maintenance service runs during business hours, Monday-Friday.

Please note: we are not an emergency support service. If your website crashes outside of our maintenance hours, it is likely due to something outside of our control, for example, an issue with the hosting service. That being said, if your website is still down once our maintenance service starts up for the day we will catch that and go in to take a look and let you know what next steps to take.

Does your team work directly with my hosting provider?

Our team does not communicate with hosting providers. If there is an issue with the hosting provider, we will reach out to you and let you know if there is something needed from the host in order for us to be able to deliver our service.

What strategies are added to keep my website safe?

We provide daily security scans and if malware is detected, it will be removed and we’ll let you know about it.

The WordPress core and plugin updates also protect your website by keeping your software on the latest version. Your website is constantly being monitored with WordPress security alerts and if there is a vulnerable plugin on your website, it will be updated as soon as the patch is available. MalCare automatically blocks malicious traffic with real-time protection.

How do we submit a content edit request?

It’s easy to submit a content edit request!

To submit a content edit request to our team, simply select the ‘Submit Content Edit’ button within the navigation at the top of each page.

You will then be redirected to a form where you can submit your request along with any supporting documents. We do ask you to submit ONE edit per submission so our team can assign your requests accordingly (you can submit as many individual requests as you like!)

Please include as much information as possible and follow these best practices:

  • The subject of the email should include a simple outline that captures the essence of your request.
    Examples:
    – Fix font on plans page
    – Gallery posts
  • One task per submission
  • Include as much information as possible: screenshots, detailed description, error numbers, videos, etc. Whatever you’ve got, we’ll take it!
  • If you are sending in copy that you would like posted/updated, please be sure to include it as a word document that our experts can copy and paste.
  • Remember to include any files that you would like uploaded.

Please note: you will not be able to submit a content edit request until your new Care Plan has been set up by our team. (This can take up to 5 business days but is usually a lot sooner!)

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