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Services

Technical Fix

This service is for you if anything on your WordPress site is broken and not working the way it should.

Definition

What is a Technical Fix?

If there is anything within your WordPress website that needs assistance, then this service is for you. Our experts can help you with small issues such as platform issues, plugin issues, theme issues, and even general issues.

This service will cover any single WordPress issue. One support ticket will resolve a single WordPress issue. This service is for general support only, if you are after more specific tasks such as Malware Removal, Speed Optimisation, or WordPress updates you can request these here.

Technical Fix Examples:

Broken Shop Payments

The payment options on the checkout page aren’t appearing when the user goes to checkout. Can you please help me?

Unable to Login

When I go to login, a white screen appears and the login form has disappeared. Can you please fix the login page?

Error Codes

When I view my website there are error codes appearing at the top. Can you please fix and remove these errors?

Technical Fix

$89

(one time payment, per website)

Inclusions

What’s Included

Platform Issues

WordPress itself can cause some conflicts after updates. Our experts can fix any platform issues for you.

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After updating the WordPress core files, some conflicts may arise due to code changes, etc. This may prevent functionality from working correctly or error codes may appear on the front end of your site. Our experts can fix any platform issues for you efficiently and correctly.

Plugin Issues

Plugin conflicts are quite common and can cause a lot of issues within a website. We can fix these issues for you.

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Plugin issues can cause a lot of frustration for website owners. They generally cause the most issues within a site and can take some time to fix. Our experts will analyse the issue and either fix the conflict or recommend a better solution.

General Issues

Sometimes things on your site just don’t work as they should. Our experts can fix any general issues within your site.
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Do you have anything within your site that is just not working correctly? We get it! It can be very frustrating!

Our experts can go in and fix any general technical issues within your site efficiently and correctly.

Theme Issues

Theme issues can arise after performing some updates. Our experts will analyse the issues and provide a solution for you.
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Theme issues generally happen after updating the theme files. Our experts can analyse the issue and either fix the conflict or provide a better solution for you.

FAQs

Frequently Asked Questions

What is the turnaround time?

We strive to complete all requests within 1-3 business days. However, during busy periods, this time may vary.

What if you can't fix my request?

Our experts will work diligently on your request until it is resolved. However, on the rare occasion we cannot resolve your request, we will refund your payment right away.

What information do you need?

To complete your technical fix we will need access to your WordPress admin dashboard as well as your hosting account.

Once you purchase this service, you will be redirected to a form where you can fill this information out.

We ask that you clearly outline the issue you are having within your site. It’s best to be as descriptive as you can be, screenshots help!

If you need assistance with providing these details, please feel free to ask us!

let us provide you support today!

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