Services
Technical Fix
This service is for you if anything on your WordPress site is broken and not working the way it should.
Definition
What is a Technical Fix?
If there is anything within your WordPress website that needs assistance, then this service is for you. Our experts can help you with small issues such as platform issues, plugin issues, theme issues, and even general issues.
This service will cover any single WordPress issue. One support ticket will resolve a single WordPress issue. This service is for general support only, if you are after more specific tasks such as Malware Removal, Speed Optimisation, or WordPress updates you can request these here.
Technical Fix Examples:
Broken Shop Payments
The payment options on the checkout page aren’t appearing when the user goes to checkout. Can you please help me?
Unable to Login
When I go to login, a white screen appears and the login form has disappeared. Can you please fix the login page?
Error Codes
When I view my website there are error codes appearing at the top. Can you please fix and remove these errors?
Technical Fix
$89
(one time payment, per website)
Inclusions
What’s Included
Platform Issues
WordPress itself can cause some conflicts after updates. Our experts can fix any platform issues for you.
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After updating the WordPress core files, some conflicts may arise due to code changes, etc. This may prevent functionality from working correctly or error codes may appear on the front end of your site. Our experts can fix any platform issues for you efficiently and correctly.
Plugin Issues
Plugin conflicts are quite common and can cause a lot of issues within a website. We can fix these issues for you.
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General Issues
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Our experts can go in and fix any general technical issues within your site efficiently and correctly.
Theme Issues
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FAQs
Frequently Asked Questions
What is the turnaround time?
We strive to complete all requests within 1-3 business days. However, during busy periods, this time may vary.
What if you can't fix my request?
Our experts will work diligently on your request until it is resolved. However, on the rare occasion we cannot resolve your request, we will refund your payment right away.
What information do you need?
To complete your technical fix we will need access to your WordPress admin dashboard as well as your hosting account.
Once you purchase this service, you will be redirected to a form where you can fill this information out.
We ask that you clearly outline the issue you are having within your site. It’s best to be as descriptive as you can be, screenshots help!
If you need assistance with providing these details, please feel free to ask us!
